QUALITY POLICY
Quality Management System certification is the warrantee, that a company complies with and fulfills all the requirements stated in international standards.
INTEGRA-Drilling tools’ Quality Management System is certified by the American Petroleum Institute, API, for compliance with standards ISO 9001:2008, ISO/TS 29001, API Spec Q1.
The Quality Management System in Pavlovsky Mashzavod OJSC is certified according to method TÜV CERT by TÜV SÜD Management Service GmbH, the German certification body, for compliance with standard DIN EN ISO 9001:2000.
The Quality Management System of the Kotovo branch, INTEGRA-Drilling tools, is certified on the basis of standard ISO 9001:2000 (DIN EN ISO 9001:2000) accredited by certification body TÜV Thϋringen e.V.
As our main goal is creation of high quality competitive equipment meeting or even exceeding all expectations of our clients in terms of operation quality and reliability as well as high quality service provision, our Company has the following business conduct principles in the area of quality:
- consumer orientation, complete current and future needs satisfaction for our clients;
- implementation of advanced practices and processes as well as constant improvement of our products and services;
- improvement of scientific and technical activity directed to new prod-ucts, services and advanced technologies development;
- permanent improvement of our specialists’ activity, development of their professional competences and skills;
- constant improvement of the Quality Management System in force that complies with international and Russian standards.
Taking into account the principles specified the Company accepts the following obligations to its clients in terms of quality:
- provision of produced equipment workability, including presence of necessary functions, quick adaptation to changes in requirements;
- reliable and trouble-free equipment operation;
- fulfillment of all obligations before consumers within the product lifecycle.
